Returns & Refund Policy

At Taffy Town, we take pride in the quality of our gourmet salt water taffy; however, due to the perishable nature of our food products, we cannot accept returns once a package has been opened. If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery to initiate a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our support team with your order number and photos of any damaged product or packaging issues.

• 2.
  Review Process

  Our quality assurance team will review your claim within 2 business days to determine eligibility for a refund or replacement.

• 3.
  Resolution Approval

  Once approved, we will issue a full refund to your original payment method or arrange for a fresh shipment of your favorite taffy flavors.

• 4.
  Processing Time

  Refunds typically appear on your bank statement within 5 to 10 business days depending on your financial institution.